Refund policy
RETURN & REFUND POLICY — MMANTIS NEGRA
At Mmantis Negra, every piece is made exclusively for you. Because our products are manufactured on demand, we are unable to accept returns or exchanges due to change of mind or incorrect sizing. We encourage you to review our size guide carefully before placing your order.
That said, your satisfaction matters to us. If something is wrong, we will make it right.
Damaged or defective items If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@mmantisnegra.com with the following information:
- Your order number
- A clear description of the issue
- Photos of the item and packaging
We will review your case and offer a replacement or full refund at no additional cost to you.
Right of withdrawal — EU & Switzerland In accordance with European consumer protection regulations, customers based in the European Union and Switzerland have the right to withdraw from their purchase within 14 days of receiving their order, provided the item has not been personalised or made to order. Please note that as our products are manufactured on demand specifically for each customer, they are exempt from the standard right of withdrawal under Article 16(c) of Directive 2011/83/EU.
Refund process Once your return or refund request has been approved, we will process the refund to your original payment method within 7 to 10 business days. Processing times may vary depending on your bank or payment provider.
Non-returnable items The following items cannot be returned or refunded:
- Products that have been worn, washed, or altered
- Items returned without prior authorisation
- Orders with incorrect shipping addresses provided by the customer
Contact For any questions regarding returns or refunds, please contact us at support@mmantisnegra.com. Our team responds within a maximum of 48 business hours.